Our experience with our agency so far has been very smooth. With that in mind, I've been waiting for the other shoe to drop. And it did.
Those of you in the process know about the birth letter or match letter. This is the letter that our potential birth mother will choose us from. We spent agonizing hours writing and re-writing and trying to get it to be absolutely "perfect". Finally after months of torture we had a final copy and sent it along with a $1000 check to our agency. Three weeks ago.
On our agency's website they have a page with all the match letters that are current and those that have been matched with a birth mom. We mailed our letter on a Thursday and on Monday it wasn't up. I knew it most likely wouldn't get put up that fast but decided to e-mail our case worker to find out how long the process of getting it up took. I also had other questions so didn't truly feel like a big dork asking about the letter. I wasn't altogether pleased with her response - Our tech guy will put it up when he gets around to it - but let it go because I figured it would be up by the end of the week and didn't want to ruffle any feathers.
Except maybe I should have. I've been checking the site periodically (read - EVERY DAY) and nothing. So this past Sunday(two weeks and 7 days after we mailed our letter!) when it still wasn't up we decided to e-mail our case worker. I was very polite, asked why it still wasn't up and thought three weeks was a long time. I left it at that. Monday morning around 9:00 it was put up on the website. And I still haven't gotten a response from our case worker.
Now if this were a gigantic national organization I could see how maybe, possibly, a letter could slip through the cracks. But this is NOT a big agency, it is a little Christian agency and according to them they have more babies than parents, so WHY WOULDN'T THEY PUT OUR LETTER UP AS SOON AS THEY GOT IT?!
I knew something would have to give sooner or later, this whole process has just been too easy. But it worries me. If they are this lackadaisical about our letter, what else will they not be so sharp about. And I know we went through the process at the exact same pace with two other couples and their letters aren't up yet either. Now that could be that they haven't done them yet, but I highly doubt that. They were both just as eager to get things going as we were. What about the people who don't' feel comfortable stepping up and saying something? We can't be the only couple this has happened to.
What would you do? Would you call the agency and find out why it took so long to get the letter up or would you just leave it? I'm afraid to ruffle any feathers as these people hold the keys to our diploma for parenthood. But we are paying these people through the nose and I would think better service would be provided.